Form Settings


Note: V2 Forms are available to all customers. If you do not have access to the V2 Form Builder and Forms, please read: Enabling V2 Forms



The form settings screen gives you the ability to edit a number of your form's properties, ranging from general information about the form to workflow settings. Any changes made will be saved to a new version of the form.

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Form Information

This is where you can add or edit general information about the form. This is also accessible by selecting the edit button next to the form name in the upper navigation bar. Editable properties include:

  • Form Name: The identifying name for your form, e.g. Vehicle Inspection
  • Form Description
  • Tags: Type in a tag with a maximum of 12 characters, and press enter to add it. 
    Read more about form tags.   While form tags have multiple uses, the primary use is to allow sorting and/or filtering of forms in a mobile device. Mobile users can select a form tag and only show those forms that have been tagged with the appropriate phrase.

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Mobile App Settings

The mobile app settings section controls what form-related information is visible to your mobile users. These include Sent Box Options, Form Options, and Image Options.


Sent Box Options

These options apply to teams with the Sent box enabled. 


Max Data Records in Sent Box

This setting controls the maximum number of submissions of the specified form only held in the Sent tab. Enter "0"  to disable storage of items in the Sent box.  To remove restrictions, leave the field blank.

Note:  This setting does not affect the number of submissions of other forms held in the Sent tab. 

Days in the Sent Box

This is how long form submissions will be available in the Sent box. To remove restrictions, leave the field blank.

Form Options (Index and Summary)

Form navigation Index

The navigation index is the list of pages in a multi-page form.

  • Show only visited pages: 
    The user will only be able to see their current page, and pages they have already visited.  This forces users to work through the form linearly; they can only move forward by going to the Next page.
  • Show all pages:
    All pages in the form will be visible in the navigation index.  This means that users can work through the form in any order that they want, such as jumping ahead several pages.   

    Be careful when combining this with conditional logic, as it is possible for users to skip past a conditional logic trigger.  If they later go backwards and trigger that conditional logic, it may change or erase some of their work. 

Summary page

The summary page allows a mobile user to quickly review form data before submitting the form on their device. This is useful for checking that all data has been entered correctly, or for showing a customer a view of all data entered before asking them to sign off. Users can share the summary page if the box labelled Allow users to share summary page is selected. Viewing a summary does not submit the form.

Image Options

Save photos captured in app to the user's camera roll: If needed, enable this option to allow mobile users to save photos taken within the ProntoForms app for use outside the app. This will use device storage space, and we recommend that you only select this option when it's absolutely required.


Note: If you have HIPAA compliance requirements, we recommend that you do not enable the option to save images on devices. 

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Exception Categories 

This section lists your Exception categories. Exceptions are used to categorize problems identified during the course of a field technician's work as the user completes a form.




This section deals with documents, or methods of displaying the contents of your form submission in various ways. The documents selected here will be made available for download via the web portal, through the API, and the Sent Box of the mobile app rather than being automatically sent to a Data Destination. 

Select which documents you wish to make available in this manner from the dropdown.

For more information on documents, the Sent Box, the Data Tab on the web portal, and the API:

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Workflow Settings

This section controls the allowed interactions between the home office and the mobile user. These can range from edits to existing form submissions, dispatches, to using the Inbox on the mobile app. 

Inbox and Dispatch

Dispatching a form enables an administrator to pre-fill some answers, and then send it to a mobile user's Inbox for them to complete in the mobile app.  Read more about dispatching.

By default, dispatching is disabled for a form, and forms can only be started by a user from the Forms tab.  

To enable dispatching, select Allow form to be dispatched to mobile users' Inbox.  

  • Also allow form to be launched by mobile user from the Forms box: In addition to filling out dispatched forms, users will be able to start new, fresh form submissions from their Forms box. If this option is not selected, the form will not show up in their Forms box, and will only appear in their Inbox when they receive a dispatch.
  • Mobile user is allowed to decline forms dispatched to them: When enabled, this option allows users to remove any dispatch of this form they receive from their inbox.  Declined data records are visible in the Data tab of the ProntoForms web portal.  They are distinguished from completed data records by a red arrow icon.


If you do not select one of the above sub-options, the form will only be visible when an administrator submits a dispatch to a user's Inbox. Mobile users will not be able to start a new submission of this form themselves.   



ProntoForms allows your team to edit form submissions. There are two ways to initiate an edit: from the web portal, or in the mobile app.  All editing of form submissions is done in the mobile app. The ability to edit form submissions is configured at the form level, giving you control over which forms you want to allow your users to edit.

Allow web portal users to send form submissions back to mobile users for editing: When enabled, edits can be initiated from the web portal.

  • Also allow mobile users to edit form submission directly from the Sent box: When enabled, users can initiate edits of submitted forms from their Sent box. 

Forms sent for editing are unable to be declined, unlike standard dispatches. For more detailed information on this feature, please read: Editing Form Submissions

Note: This feature is incompatible with Data Record Passthrough.

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Advanced Properties

Data Record Naming

Enter a Naming Expression to customize the name of the form in the mobile app.

This expression will affect:

  • Dispatched forms in the mobile app "Inbox"

  • Data Records saved on the device in the "Drafts" screen

  • Items in the "Outbox" and "Sent" Tab

Read more about Data Record Naming in the mobile app.

Note: Data Record Naming does not affect the naming of files sent through data destinations. Learn how to customize naming of data records in data destinations. 


Advanced Options

Collect Geo Location: 

Automatically collect a form-level GeoStamp that will be hidden from the user.  With Collect Geo Location enabled, a geo stamp question does not need to be added to the form for a geo location to be collected.

Enable Data Record Passthrough: 

If selected, no submitted form data will be saved in the ProntoForms system, only a record of where the data went.  This is a useful setting for organizations who collect sensitive information, but it is only recommended for use in cases where it is necessary, as this setting limits the ability of the ProntoForms team to troubleshoot, etc.

  • NOTE:  When a form has this feature enabled, it is very important to have at least two different types of data destinations handling all data from the form, even if one destination is simply a backup.  If a data destination fails for any reason (such as incorrect authentication, a failure/outage of your chosen destination service, etc) with passthrough turned on, ProntoForms cannot recover any of your missing data. Therefore, you cannot enable this feature unless you have at least two destinations configured.

  • NOTE: This feature is incompatible with other features requiring access to the data:
    • Editing Form Submissions
    • Viewing Form Submissions from the Sent Box
    • API Document/Form Submission retrieval

Maximum Submission Size:

This is useful for forms that capture image files, which can be quite large.  Choosing this option will help avoid problems in transmission and minimize the impact to data plan usage.  We recommend a maximum of 2 MB for best performance on all devices.   This is the default value.


Unique Reference Number

When building a form, it is possible to attach a customized unique reference number to the form submission to ensure each filename is different and easily recalled. This can be useful when customizing how your data shows up in the Data tab in the web portal.


Reference Number Prefix

The reference number prefix will be shown before the reference number.  
The form submission's name will contain this prefix in the web portal. Manually downloaded documents will also contain this prefix in the file name.  The prefix can be any string of text, but is often the form name.  Data Record Expression Language cannot be used in the prefix.

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