RESOLVED: Dispatch Data Destination Dispatching Blank Values

Description:

There is an issue which we are investigating where Dispatch Data Destinations are dispatching blank values to Data Records.

 

Fix:

A fix has been released to address this issue.  Please perform the following to re-execute any affected records:

  • For the Data Destination in question, click the Successful executions link then hover your cursor over any affected data record and click the circular Re-execute arrows

 

For further information, please contact support@prontoforms.com.

 

Workaround (no longer required):

This occurs only when the data destination has the option enabled to "Automatically dispatch to questions with matching labels" but works if labels are explicitly defined.  Until this issue is fixed, please perform the following:

  • Edit the Dispatch Data Destination
  • Navigate to the Dispatch Data tab and click the Add button to explicitly define the labels
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    Scott Daly

    Workaround confirmed.  A fix is currently being tested.

  • Avatar
    Scott Daly

    Fix released.  See steps to re-execute any affected records.