Looking for information about ProntoForms features and functionality? Visit our Product Documentation Portal.
No forms visible on the device
New forms or data sources will not download to the device
Reconcile times out or does not complete
Submitted forms stay in Outbox
"No Form Definitions Downloaded"
"Unable to Connect to Server"
No Connection to ProntoForms servers -- no cellular or wireless connection present on device.
Steps to Resolve
A Reconcile will not complete if you do not have an adequate cellular data or wireless connection.
You can check your connection by doing the following:
Navigate to the web browser application on the device.
Attempt to load a website that has never been accessed before. (i.e.: www.nbc.com)
If the webpage does not load, the issue is not with ProntoForms. ProntoForms will only reconcile when a working data connection is present. Attempt to resolve your connectivity issue before continuing to troubleshoot ProntoForms.
Check your data and wireless configuration in your device's settings.
- Airplane Mode is Off.
Cellular Data (or Data Network on Android) is On.
If you have a solid cellular network connection, but your device is accessing a wireless network that may not be as strong (or may have gateway access), turn off your wireless. Most mobile devices will choose to access a wireless network if available, even if it is weak, to minimize your data usage.
Visit the ProntoForms Documentation Portal to find out more about the ProntoForms Mobile App.
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