How-To: Send Logs to Support

 

  

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Some errors will require users to send logs from their mobile app. This can be done in app Settings. 

Note: Please only send logs when they are requested by support personnel.

 

Send Logs

Before sending logs to support, you must have a Support Ticket Number.  This will be supplied to you by your contact at ProntoForms support. 

  1. Access app Settings. 

    iOS

    Android

    2017-03-21-ios7-7SupportLogs01.png

    2017-03-21-Android6-8-SupportLogs01.png

     

  2. Select Advanced Settings (iOS) or Advanced (Android). 

    iOS

    Android

    2017-03-21-ios7-7SupportLogs02.png

    2017-03-21-Android6-8-SupportLogs02.png

     

  3. Under the Diagnostics heading, select Send Logs to Support (iOS) or Send Logs (Android). 

    iOS

    Android

    2017-03-21-ios7-7SupportLogs03.png

    2017-03-21-Android6-8-SupportLogs03.png

  4. Select your preferred e-mail app and outgoing address, add your Support Ticket Number to the subject line, and hit Send

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