Error: Trial Expired

 

Symptom(s)

Cannot sign into the ProntoForms application on your handheld device.

 

Error message

"Authentication Failed"

 

Possible Cause

User account is no longer active (Trial Expired).

 

Steps to Resolve

If you were using ProntoForms under a 30 day free trial, it is possible that the trial period has expired resulting in the error above. Your company's ProntoForms Admin must follow the following steps to ensure that your trial is still valid.

  1. Navigate to http://live.prontoforms.com

  2. Sign in with your username and password.

  3. Check the days remaining on the top right-hand side of your screen.

  4. If your trial has expired, activate your trial account by purchasing ProntoForms.

If you require a few extra days to present the product to other individuals, or inquire further about purchasing ProntoForms, please contact your ProntoForms sales representative

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