Adding "Help" Content to Mobile Forms



Note: As of November 2018, you will be unable to create new V1 forms. All new forms must be built in the V2 Form Builder, which is available to all ProntoForms customers (view our FAQ here) For more information on how to enable V2 forms, please read: Enabling Access to V2 Forms. 


Adding "Help" content to forms gives mobile users access to support and other resources out in the field.  Help content is available to users through a button embedded beside a question.  Any question in the form can include a link to Youtube videos, web pages, or HTML-formatted work instructions.

Please note that help content must use an https:// prefix when being opened on iOS devices.


Add Help Content to a Question

  1.  Mouse over the question and select Edit Properties.  
  2. Click on the Help Properties tab.
  3. Select a Help Type
    • Youtube Video: Link to a "Help" Youtube video
    • Web Link: Brings users to a web page
    • HTML Text:  Enter work instructions,  tips, etc.  This text can be formatted to include different font sizes, lists, tables, images and more.

Note:  Viewing external links (Youtube Videos, Web Links)  requires a device with internet access.  HTML Text help does not require internet access unless it includes images. Read below for information on using images in HTML help for users who may be working offline.

When linking to external sites and/or files using help links, we recommend using HTTPS due to iOS' built-in security preventing any non-HTTPS links from being initialized from a third-party app.

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Images in "Help" Text: Working Offline

The "HTML Text" content option functions offline. Users will still be able to use the help content when they do not have a network connection.  However, the editor for this content only allows images to be loaded by referencing an image URL.  Images added to the "help" content in this way will not load when users are working offline.

If images are base64 encoded and included in an HTML image tag, they can still be read in the "help" content when working offline.  Use a base64 encoding tool like this: . Upload an image to this tool, and it will translate it into a base64 string.   Ensure you include the HTML tag for an image (see below). Depending on the HTML of the rest of your help text, you may need to add <div> </div> tags around the HTML image tag.

Please note: Embedding a large of amount of images into question help will create very large form definitions.  Very large form definitions may cause issues on on some mobile devices, which could include slow performance, or causing the mobile app to crash.  It is best to only include a small number of photos, and test the form's performance on the least powerful devices your mobile users will be using.


Sample base64 string with HTML image tag:



To add images that will load when working offline:

  1. In the "Edit Properties" screen of the desired question, enter the "HTML Properties" tab.
  2. Select "HTML Text" as the help type.
  3. Copy and paste the HTML image tag with the base64 string.  
  4. Click "Update" and save the form.

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On a Mobile Device

A question with any kind of "Help" associated with it will have a question icon to the right.  Click this for help.


This will open up the help information box as shown below, which may include text, image and video linking capabilities:


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