Why is my form locked?

 

 

Reasons for Locking a Form

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Forms are locked when someone editing it could cause serious issues. Forms are often locked due to: 

  • Complex destinations involving the use of question labels.
  • Connected analytics projects.
  • Custom PDF document connected to the form (this is the most common).

Editing question data types, control types, or question labels can break any of the above. 

 

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How to Unlock a Form

For a form with a custom configuration set up by the ProntoForms Sales or Professional Services team, contact your account manager to unlock the form. For a form automatically provided to a new customer on sign up, contact Support or Sales (1-888-282-4184) to unlock the form and remove the custom PDF document attached to it.

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