Related Links
- About
- Set up the Data Destination
- Linking Documents to Salesforce Destinations
- Testing and Troubleshooting
About
The Salesforce Case Data Destination creates or updates cases in Salesforce when mobile forms are submitted. Case information is completed based on answers provided in forms. Combine with other Salesforce data destinations to perform other actions (like updating an account) with the data from a single form submission.
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Organizations of all sizes use the Salesforce platform to manage customer relationships and power their business in the cloud. Looking for two-way integration? Read more about the ways ProntoForms can connect to Salesforce. |
Set up the Data Destination
Create the data destination, selecting Salesforce Case Data Destination as the type.
1. Name/Forms
- Name the destination.
- Select "auto-link" to link any forms you create in the future.
- Manually link existing forms to the destination.
2. Filtering
- Optionally set up filter rules. The data destination will only create/update a record when these conditions are met.
3. Connection
- Connect the destination to Salesforce. Use an existing connection, or set up a new Salesforce Connection.
4. Case Fields
Standard Fields
Provide values for the standard case fields. Use Data Record Expression Language (DREL) to reference data in form submissions.
- Enter %a[Question Label] to use the answer to a question. Read more about finding question labels here.
- Enter %u[name] to use the submitter's name.
- Enter %d to use the submission date or %t to use the submission time.
- Optionally combine DREL with static text.
- Not all fields need a value. Fill out the fields you need data for, and any fields required in Salesforce.
Attachments
ProntoForms supports sending image, audio, file, and signature attachments to Salesforce Data Destinations. This option can be found under the Fields tab.
- Locate the attachment (photo, signature, audio, or file attachment) type question in the form builder and find the label.
- Enter the appropriate labels into the Attachments to send field. Use commas to separate the question labels.
Note: These attachments follow the Update Query setting, meaning that new versions of previously-uploaded files will be updated instead of renamed.
Custom Fields
Send data to the object's custom fields. Note: The Geolocation custom field is currently not supported.
- Salesforce API Name: Enter the API name of the custom field (found through the "Describe Salesforce Object" button).
- Value Expression: Use Data Record Expression Language (DREL) to reference data in form submissions.
5. Update Query
- By default, new records will be created in Salesforce when the destination executes.
- Optionally set up the data destination to update existing records. Read more here.
Link Documents to a Salesforce Data Destination
You can upload a document of a form submission sent to a Salesforce data destination as an attachment to the record being created or updated. This allows you to maintain a full record of your data in the document format your customer or office sees. For more information on documents, please read: The Data Destination Tab - Documents
You can attach any document type to the Salesforce Account, Lead, Contact, Case, and Custom Object data destinations in the following places:
- Form Builder
- Form Copy/Move
- Destination create/edit (When auto-link is enabled for forms)
When you submit a form, the selected document will appear in the "attachments" related list. In order for the "attachments" related list to show up, you must configure your Salesforce account to allow it. For information on how to do this, please read Salesforce's documentation on this: Modify a Page Layout.
Testing and Troubleshooting Data Destinations
Test all data destinations before using them in production. This is key to ensuring that ProntoForms data is received. Please read the recommendations for testing and troubleshooting data destinations.
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