If you are not receiving any submitted forms at your configured Data Destinations, your security solutions (firewall, security filters, etc.) may be blocking connections from ProntoForms servers. Please contact your network administrator or check your firewall to ensure you are not blocking ProntoForms IPs.
ProntoForms uses three main IPs for all outbound data from the ProntoForms app server:
If you are having trouble receiving your forms, please add these IP addresses to your whitelist.
ProntoForms also maintains three backup IPs:
Whitelisting all of these IPs will ensure that all data will be transmitted to you from the ProntoForms app servers.
Clients may also receive email from the following addresses:
As some spam filters and firewalls filter by domain instead of IP, please add these domains to your whitelist:
@prontoforms.com @mail1.prontoforms.com @mail2.prontoforms.com @mail3.prontoforms.com