Data Record Timestamp Fields

 

About

 A number of dates and times are collected when mobile forms are dispatched, opened on a mobile device, submitted on a mobile device, and received by the ProntoForms servers.  These are visible in the web administration portal and on individual data record documents, whether processed by a data destination or manually downloaded from the portal.  There are different types of dates/time collected:

  • Timestamps, date stamps, and date/time stamps can all be manually added to individual pages of a form.  These stamps are all activated when the page they are on is accessed.
  • Date/time selectors are also manually added to individual pages of a form, but they allow mobile to select a date/time.
  • Form metadata,, including a submit time, is collected when a mobile user hits "Submit."  A time is also collected when a form is launched and a location is acquired through GPS.
  • Data receipt and processing times are collected by the ProntoForms servers once a form has been submitted.

 For more information on what each date/time visible in the web administration portal and on data record documents pertains to, please read below.

 

 

Data Records

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Two timestamps are shown in the main data records view for each submitted form; one collected on the device, and one collected by the ProntoForms server:

  • Date Sent on Device: This date/time corresponds with when the "Send" button was hit on the device, and the data record moved to the Outbox on the device.  If the data record remains in the Outbox (due to connection errors or otherwise), this date/time is still saved. 

  • Date Received on Server: This indicates date/time the data record was uploaded to the ProntoForms portal.  This is usually within moments of the "Date Sent on Device," but slight delays can occur with image-heavy data records.  Larger delays may show if the user had network connections issues at the time of their form submission.  If forms "stuck" in the Outbox have been sent to ProntoForms Support for manual upload, or if data has been recovered by ProntoForms Support for any reason, the time of the manual upload will show as "Date Received on Server."  

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Individual Data Records

After clicking on the reference number of a submitted form, more detailed information, including processing times and sent times in different time zones, are available.

Data Record Processing

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When viewing an individual data record, processing details are listed in the top right of the screen.  

  • Upload Started/Completed:  These fields show what time the data record was received and uploaded to the ProntoForms server. A long upload time indicates a large form or a large amount of images.  "Upload Completed" indicates that the ProntoForms server has received and stored the data record.  After uploading,  there will be a short delay (a minute or so) before the data record begins to process.  
  • Processing Started/Completed:  These fields show when the data in the data record is actually read and processed.  This includes saving the data, reading Geo Addresses, processing images, and executing any data destinations.  

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In the expandable Data Record Processing tab, a timestamp is included for every step of processing, from saving data to processing data destinations.  These steps are all executed on the ProntoForms server.  Steps can be skipped (in the above screenshot, there were no images to process) or  fail to process (as in the case of an email data destination above).  

These timestamps bear little importance to most organizations, except in the instance where a data destination execution has failed.  In the above image, note that the failed step shows a much later timestamp; this is the time of the most recent execution attempt, as failed data record executions reprocess every 30 minutes until they are successful.  

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Page-Level Timestamps

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Any dates/times listed on specific form pages have been manually added to the form.  With a datestamp, timestamp or date/timestamp, the date/time are collected when the page is accessed. With a date/time selector, the mobile user makes the selection.

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Timestamps in Data Record Documents (.PDF, .Doc)

Data Record Documents, whether processed through a data destination or downloaded directly from the portal, also contain a number of timestamps.

 

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 Form Information

  • Submission Date: This date/time corresponds with when the "Send" button was hit on the device, and the data record moved to the Outbox on the device.  If the data record remains in the Outbox (due to connection errors or otherwise), this date/time is still saved. 

  • Date Received on Server: This indicates date/time the data record was uploaded to the ProntoForms portal.  This is usually within moments of the "Date Sent on Device," but slight delays can occur with image-heavy data records.  Larger delays may show if the user had network connections issues at the time of their form submission.  If forms "stuck" in the Outbox have been sent to ProntoForms Support for manual upload, or if data has been recovered by ProntoForms Support for any reason, the time of the manual upload will show as "Date Received on Server."  

  • Location: The date/time listed here is collected along with the location when the form is first opened on the mobile device.

 

Page-Level Timestamps

Any dates/times listed on specific form pages have been manually added to the form.  With a datestamp, timestamp or date/timestamp, the date/time are collected when the page is accessed. With a date/time selector, the mobile user makes the selection.

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