Windows 10 App Settings

 

Access the Settings Screen

ProntoForms Settings can be accessed by the gear icon on the bottom of the menu tab.

 

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ProntoForms Account

User ID

These are saved so that the user does not need to log in every time the app is opened. If the user name shown is incorrect, perform a reset to clear this field.

View Account Details

This page lists information about the team the user is on and user information (data records submitted, timezone, etc). If a user changes their password, this change affects logging into both the web portal (if the user has access) and the mobile app.

Change Password

Selecting this button will allow users to change their password quickly and easily.

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Support and Feedback

Version

Displays version and build information for the ProntoForms client.  It is advisable to always be running the most recent version of ProntoForms.

Contact Support

Support information is listed here - select the email address, phone number or URL to launch an email, phone call or web browser.  Note: By default, this is the contact information for ProntoForms Support, but this may be customized by an administrator. 

Feedback or suggestions

Selecting this will open your default mail program and allow you to give ProntoForms feedback on the app.

Rate the app

Selecting this will open the Windows 10 Store and allow you to rate the ProntoForms app.

Third party libraries

This lists all the libraries used in the development of ProntoForms for Windows 10.

  

Application Settings  

Image quality settings

This setting allows users to manually change the quality of the photos attached to forms and sent to the ProntoForms server. Setting a higher image quality can affect a number of things:  increased data record size, increased data record processing times (which can cause an increase in failed data submissions), and increased cellular data usage on mobile devices (with associated charges from your cellular carrier).  In most cases, the Small resolution is a perfectly acceptable quality and will minimize the negative effects of working with an image-heavy form.

  • Small: Resizes images from the camera so that the long edge of the image will be a maximum of 640 pixels long. Recommended for users who submit very image-heavy forms. 

  • Medium (Default): Resizes images from the camera so that the long edge of the image will be a maximum of 1024 pixels long.  

  • Original:  Images will be attached in full camera quality, without alteration.  These images will be very large, may be slow to upload and will take the most bandwidth.  Avoid this setting if the forms you will be completing can contain many images; fine for forms that use one or two images.  

  • Custom Maximum Size: Resize photos from the camera so the length of the longest edge will be at most the value specified.

Adjust the Compresssion slider; a higher rate of compression will result in smaller file sizes and lower quality photos.  If using high compression, it is advisable to choose a smaller resolution for your photos as well.

Note:  Image quality settings can also be set on a question-by-question basis for each form (this is controlled by an administrator).  Any settings on the form will override device settings. 

Passcode Lock

Enhance the security of the ProntoForms app by setting up a passcode lock. With this setting enabled, when the ProntoForms app is accessed (whether the app is freshly started, or the already-open app is accessed after the screen has powered off), the user will be prompted for a passcode to unlock ProntoForms.  This must be entered correctly before the user can continue using ProntoForms, ensuring that no there is no unauthorized use of the app or access to sensitive information.

To enable a passcode lock:

  1. In the Settings screen, select Passcode lock.
  2. Select Turn Passcode On. You will be prompted to set a 4-digit numeric passcode.
  3. Select OK.

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Advanced Settings 

Diagnostics

Send Forms to Support

This option will only appear if the user has a form in their outbox.  In the event that a submitted form will not send to the ProntoForms server and is "stuck" in the Outbox, ProntoForms Support will request that users send the form manually through this option, which will launch an email to Support with the file.

Send Drafts to Support 

This option will only appear if the user has a form in their drafts folder. In the event that an incomplete form will not open and is "stuck" in the drafts folder, ProntoForms Support will request that users send them the form manually through this option, which will launch an email to Support with the file. 

Send Logs to Support and Log Level

These options are solely for troubleshooting purposes.  Users will only need to use them if directed to by ProntoForms Support.

Reset

This option should be used with caution; it erases all settings and user and form data from the device.  Erased data is not recoverable. This option is typically used when a username needs to be changed.

Reset Forms

This option re-downloads form definitions and data sources but does not log the user out.  Draft forms will not be affected, but if any dispatched forms are partially filled out, the data in these will be cleared, as the dispatched forms will be re-downloaded from the server.  

Other Settings

Confirm Send

With this setting enabled, a notification will pop up when the user attempts to submit a form, asking them to confirm they would like to submit. 

Confirm Discard

With this setting enabled, a notification will pop up when the user attempts to discard an open form, warning that all unsubmitted data will be lost if the form is discarded.  It is advisable to leave this option enabled to avoid accidentally discarding important data. 

Hints

With this setting enabled, you will get helpful notifications. This is intended for new users. To disable this option, switch Show Hints to Off.

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