FAQ: Why is an email not being sent to an email address extracted from a form label?

 

Question

I have a question label set up correctly in the "form labels to extract" part of my email data destination, and a valid email address has been input for that question.  Why is an email not being sent to that address?

 

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Answer

Check the question data type, it must be set to "email".  If another data type is selected, such as "text", no email will be sent.

 

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(Updated by: Rob - )
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    Chris Hall

    I have checked the question data type, and I have "email" selected but the form still is not sending the email.

     

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    Rob

    Hi Chris, if you have the email type selected and the email is not being sent to the indicated address(es), please open a ticket with our support team and give them the details so that they can investigate further.