Question Type: Information Label



Information Labels are static text labels that can be added to your Forms to display information.  They are used to show static text, such as instructions, terms and conditions, or other messages to your users.

Note: Information fields can hold a maximum of 4000 characters.  For text exceeding this limit, either use multiple information fields, or set up question help. 

Tip for Form Designers: Information Label and Help Text
  • If you need to include a lot of text in an Information Label, consider putting it in help text instead so that your mobile users don't have to scroll past it every time they use the form.
  • If you need precise formatting, consider using help text instead. This allows you to format text with HTML.

Below is an example of an Information Label question on an iOS device:


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Form Builder

In the Form Builder, the Information Label question appears as shown below:

The Question Edit screen for the Information Label question type has three tabs: General, Properties, and Help Options. This article will go through each of the tabs.


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Unique ID 

The Unique ID is the reference for the question. For more information on Unique IDs, read: Overview: Unique IDs. It can either be auto-generated based on the question text, or customized.

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Restrictions control how your mobile users interact with a question. They can be set on the question itself, or controlled by Conditional Logic.

  Required Read-Only Hidden on Device Hidden in Reports
Information Label ✘ * *

* The Information Label question type is answered by default and is non-interactable, therefore the question cannot be set to be Required, and is Read-Only by default.

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The Properties tab for the Information Label question type allows you to set whether the question and page are always shown in downstream workflows such as documents or reports.


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Help Options

Adding "Help" content to forms gives mobile users access to support and other resources out in the field.  Help content is available to users through a button embedded beside a question.  Any question in the form can include a link to Youtube videos, web pages, or HTML-formatted work instructions. 

For more information on Help Content, please read: V2 Forms: Adding Help Content to Questions

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Restrictions vs. Settings: Visible on Reports

2019-01-10-v2FB-InfoLabelRestrict.png 2017-06-13-v2fb-InfoLabelProp.png

Forms are frequently configured to hide pages with no answers on reports.  As Information questions cannot be answered, pages containing only information questions can fall under this category.  

In some cases, a page may contain information that needs to be visible in reports.  The form-level option to hide/not hide pages like this can be overridden on a per-page basis through settings in the Information control.

Note that this option overrides the "hide unanswered pages" setting on PDF/Word/HTML Documents - it will make the page header show with this info field underneath, even if there are no answers on the page. The other unanswered questions on the page will only show if the "hide unanswered questions" setting on the Document is also turned off. This setting is particularly useful if your form has a page of primarily information labels that need to show on the PDF for informational purposes.

This does not override the "Hidden on Reports" restriction. This means that if you have conditional logic that toggles the Hidden on Reports restriction on, then this information label and its associated page data will not show up on reports.

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