Using Camera to Text to Answer Questions

Note: This feature is still under development and will be a limited release for Enterprise Tier Customers.

About

Camera to text functionality (also known as Optical Character Recognition, or OCR) saves you time in the field: simply snap a photo of that model plate or serial number, and let the camera do the work of transcribing it into your form. This functionality also improves accuracy, as it simply requires a photo rather than manually keying in a mixture of letters and numbers that can easily be misread or are difficult to type.

The camera-to-text function can be used to fill any text-based entry, (iOS only) filter long dropdown lists based on a model number, and scan barcodes without requiring the use of the Barcode question type. 

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Using the Camera to Text Function

The Camera to Text 'keyboard' uses the device camera -- there's no need to learn a new function on your device. Below is an iOS walkthrough of using the camera to capture a long string of information without having to enter it manually.

  1. Open the correct form, in this case, a Ship Inspection Form.
  2. Select the question you wish to answer, then tap the camera icon to open the camera.
  3. Take a photo of the item with the required text.
  4. Select the appropriate text, and move on to the next question. You can use the same image to answer multiple questions; if you select a question that does not support the camera to text function, the image will disappear.

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On Android devices, interacting with an applicable question will display the camera icon, as shown below:

2019-06-18-Android-OCR03.png

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Supported Question/Data Types

There is no need to configure questions in the form builder to use this functionality, but not all question or data types make sense to use with the camera to text functionality -- it can't, for example, take a photo of something and describe it in text. The camera to text functionality is compatible with the following question and data types in the Form Builder:

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Troubleshooting

Language Support

Currently, this functionality only works on languages that use the Latin alphabet and Arabic numeral systems. It does not currently recognize other alphabets.

Fonts and Handwriting

This functionality is best used with standardized fonts rather than handwriting. Errors may occur with handwriting; for example, lower-case L may become |, or B may be read as 3. If using this functionality, please consider the source of the writing being transcribed and ensure it is somewhat standardized.

Rotated/Upside-Down Text

Taking a photo where the text is upside-down or heavily rotated may result in the text not being recognized or readable by the mobile device. For example:

2019-06-18-Android-OCR02.png

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