FAQ: Dropdown Question Not Populating on Form

 

 

 

Problem

If you are experiencing issues with dropdown questions being blank when attempting to fill out a form please read the content below.

 

Troubleshooting Steps

If the dropdown question on your form seems to not be populating, please follow the steps below:

  1. Try to reconcile the Pronto Forms app, this is the icon that has two arrows going in a circle rotation. If this does not solve the issue, proceed to step 2.
  2. Try resetting forms on the Pronto Forms application. This can be done by clicking Settings> Advanced Settings> Reset Forms. Please allow a few seconds before opening the form again.
  3. Test the dropdown question to see if it is populating now, if the issue persists please contact Pronto Forms Support. Click here to find out how to contact our Support line: https://support.prontoforms.com/hc/en-us/articles/217493868-How-To-Contact-Technical-Support.

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