Error when trying to Move a Form

 

 

Why am I seeing a System Error when trying to move my Form to a new FormSpace?

Every time I try to Move my Form to a new FormSpace I am seeing the following system error:

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In this article I will outline some troubleshooting steps to move the Form without error. 

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Troubleshooting steps

There are several reasons why you may be having trouble moving your Form to a new FormSpace. When seeing the System Error please look into the following troubleshooting steps within your Form to help facilitate the move: 

  • Ensure there are no Drafts or Unsaved Drafts in your version history
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  • Confirm by checking the Form Submissions that this Form is not currently in use by a user (i.e Dispatched to a user): 
    • Step 1 
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    • Step 2:
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  • Remove all Documents and Destinations from the 'Move Form' page:
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    • To Copy the Documents over individually please have a look through this article and to copy the Destinations over please have a look through this 

 

  • As a workaround you can try Copying the Form to a new FormSpace instead. This step would be helpful if the Form is still in use
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Please note that the above mentioned steps are not conducive to all Forms and FormSpaces. This article should only be relevant those seeing the System Error when making this move. 

 

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