File upload field coming through blank on Document

 

Question

Why are my file upload questions coming through with a blank value through the Document on the Submission? 

2019-09-05-BlankFileFieldDocument01.png

 

Answer

If you are looking to ensure the name of the File Upload answer within your Submission comes through on the Document than you will need to:

  1. Navigate to the Answer Format section on the Document page
  2. Turn on the field that states Show Attachment filenames in the document.
    2019-09-05-BlankFileFieldDocument02.png
    Note: This section is not to be confused with the area above this titled Show photos, sketches, and signatures in the document' which will ensure all photos and other attachments come through on the Document.

 As long as this field is turned on the File upload field will come through with the filename.

If for any reason the answer is still not showing on the Document please contact Support.

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