How To: Reconnect an Office 365 or Sharepoint Online Connection

Question

How do I reconnect my O365 for Business connection in the ProntoForms web portal? I keep getting one of the following error codes:

UnknownError -- (ID 5a433cd9-e860-41fe-9985-fffcb5e2e3cf
Error code "oXwOlAcEVscYYXOjMQjPiigNFM5G_NMHuAHm65uBOVnedD2Ly72zcQ==" coming up in destination. CompactToken parsing failed with error code: 80049217

 

 Answer

To reconnect an O365 for Business connection, please take the following steps. Note: if you select Connect before de-selecting the Legacy Connection checkbox, this process will fail. Please follow the steps in the order shown below:

  1. Locate the tab Manage Forms, and hover over the drop down to the right of it. Click on Connections at the bottom of the list.
    2019-09-05-Reconnect01.png

  2. Click on the connection you would like to re-connect. 
  3. Beside the name of the connection there will be another dropdown arrow. Select Update from the dropdown menu.
    2019-09-06-MS365Reconnect01.png

  4. In the Editing screen, ensure the Legacy connection method checkbox is unchecked. If you manually uncheck it, it will automatically clear the Connection window.
    2019-09-06-MS365Reconnect02.png

  5. Once the Legacy connection has been cleared (or you have selected Clear from the Connection pane), reconnect the connection using the appropriate credentials by selecting Connect from the Connection pane.
    2019-09-06-MS365Reconnect03.png

  6. IMPORTANT: Select Update to save the renewed connection. If you do not select Update, your connection will not be saved.
    2019-09-06-MS365Reconnect04.png

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