Error when trying to add license

 

Question

I am trying to add a few new licenses to my Team so I can add new users, but I am seeing an error and it will not let me add the licenses to our Team. Who can I talk to about this and how do I contact them?

 

 

Answer

Please note that the request of adding a new licenses must be signed off on by your Teams Admin. If you do not have Admin credentials than you will not be able to add licenses or users to your Team. 

If you are the Team Admin and you are not able to add a new license (i.e you are seeing an error) than please contact your Customer Success Manager (CSM) as they will be able to assist with adding the licenses and ensure you can add them in the future. If you do not know who your CSM is please email support at support@prontoforms.com and we will get you in touch with this individual. 

 

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