Error: Connection Timed Out

Issue

If you see a submission that has failed in the portal with an error similar to this: 

Execution Failure: Error connecting to remote server on Forms-Based authentication: Connection timed out (Connection timed out) the form has taken too long to send to the server and the connection has timed out.

 

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Resolution

 

In most cases this is just a connection issue at the time of the submission. The administrator on the account should be able to click the drop down arrow beside the form submission ID and click "Re-process Upload". The submission should successfully go through after this. 

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