What are App‑to‑App Custom Callback Parameters?

Supported on the Advanced and Enterprise tiers:

Some organizations use a third-party Field Service Management (FSM) platform to provide their mobile workforce with customer information and work orders. They often use ProntoForms to provide additional functionality to enable their teams to perform critical, on-site services. Custom callback parameters provide a way to pass answers and form metadata from the ProntoForms app to the FSM app.

App‑to‑App custom callback parameters are user-defined parameters that indicate which answers and metadata to pass from the ProntoForms app to another app on a user’s device. In the ProntoForms Form Builder, the form designer specifies both the parameter name and a DREL expression that can also include static text.

For example, if an FSM platform stores a value for SerialNumber, ProntoForms form designers can configure a custom callback parameter for the corresponding ProntoForms question. When a technician enters a serial number in the ProntoForms app and then saves or sends the form, ProntoForms passes the custom parameter name and value back to the FSM app.

Info:The topic Configure App‑to‑App Custom Callback Parameters provides details about how to set up custom callback parameters.