A Salesforce Data Source is an integration point between Salesforce and ProntoForms. The Data Source retrieves data from your Salesforce org and makes that data available in ProntoForms.
Benefits of a Salesforce Data Source
As with any Data Source, a Salesforce Data Source retrieves data from an external source. The Data Source pulls the record data of any Object type from your Salesforce org. You can use this data to populate the choices in a ProntoForms Dropdown, Multiselect, or Radio Button question.
Based on the user’s selection, you can also auto-populate subsequent questions with additional Salesforce data. You can pull this information into a ProntoForms form and keep the form updated when the data in Salesforce changes.
You can configure a Data Source to “fetch” data on a specified schedule. This enables you to maintain and update your data using Salesforce as your system of record without the need to manually fetch the data.
Types of Salesforce Data Sources
Salesforce Report Data Source
A Salesforce Report Data Source pulls data from a Salesforce report into a form.
For example, a Salesforce Case report includes fields such as Case Owner, Account Name, Subject, Status, and Case Number. A Salesforce Report Data Source can populate a form with data from these report fields.
Info:The topic Decide on the Type of Salesforce Data Source provides the required format for Salesforce reports.
Salesforce Query Data Source
A Salesforce Query Data Source uses the Salesforce Object Query Language (SOQL) to pull data from the Salesforce Standard, Custom, or Big Objects into a form.
For example, the SOQL query
SELECT Id, Name FROM Contact enables you to populate a form with IDs and names from the Contact Object.