Configure the ServiceMax Integration Points
The ServiceMax integration uses a number of Salesforce integration points to exchange data between ProntoForms and ServiceMax. This topic briefly explains the integration points and includes references for their configurations.
|When you want to…||Configure a…|
|Establish a secure, OAuth connection and communicate with your ServiceMax org|
ProntoForms supports both sandbox and production environments.
Note:A Salesforce Connection is a prerequisite for a Salesforce Data Source and Salesforce Data Destination.
Pull data from ServiceMax into ProntoForms to
|Update existing records or create new records in ServiceMax with the data from submitted forms|
|Exchange data between the ProntoForms and ServiceMax Go or Field Service apps, even if the device is offline|
Tip: If you want to prepopulate limited ProntoForms form data, you can pass the values as parameters in an App‑to‑App request. This option can replace the need for a Data Source.