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When you configure a Salesforce Connection, the system prompts you to log in to Salesforce. This topic provides instructions on how to resolve a Salesforce login issue.
Salesforce login issue
Make sure that you enter your Salesforce login credentials correctly.
Did that solve the problem?
If yes, continue to Steps to set up a Salesforce Connection.
If no, check that you selected the correct environment, either Production or Sandbox.
If you still see the error message, contact your Salesforce administrator for help.
If you already logged in to Salesforce in the same browser session, when you click Connect, Salesforce automatically uses the credentials that you logged in with.
To force the browser to ask you for the correct credentials:
Select Create to create the connection even though the system shows the wrong user. This saves you having to start over.
Open an incognito tab, or open a browser that you haven’t used to log in to Salesforce.
Log in to the ProntoForms Web Portal.
From the Manage Forms menu, navigate to Connections.
Select the Name of the connection you just created.
From the menu next to the name of the connection, select Update.
In the Connection section, select Clear to remove the current user.
Select Connect, and then enter the Salesforce login credentials for your integration Salesforce user.
If you need more help, here's how to contact ProntoForms Support.