Looking for information about ProntoForms features and functionality? Visit our Product Documentation Portal.
Some errors will require users to send logs from their mobile app. This can be done in app Settings.
Note: Please only send logs when they are requested by support personnel.
Before sending logs to support, you must have a Support Ticket Number. This will be supplied to you by your contact at ProntoForms support.
Access app Settings.
Select Advanced Settings (iOS) or Advanced (Android).
Under the Diagnostics heading, select Send Logs to Support (iOS) or Send Logs (Android).
- Select your preferred e-mail app and outgoing address, add your Support Ticket Number to the subject line, and hit Send.
Please sign in to leave a comment.