When our techs complete a service call the customer receives a copy of the service order as a PDF attached to an e-mail.
We are running into situations where the customer receives this e-mail and is a bit confused by the verbiage of the actual e-mail.
It currently includes the following
A data submission has been made by: USERNAME (prontousername)
You can view this data submission here: https://live.prontoforms.com/data/181283284
We are having customers call us to ask if they need to pay us to get a copy of the service order because they are clicking on the link which takes them to a Pronto LogIn screen.
Is there somewhere I can change the actual content of the e-mail? I love the new pdf customization but I cannot seem to find a place to change the actual e-mail content.
Thanks Much and Hapy Holidays