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User Getting "Access Forbidden / Invalid Credentials" After Successful Login to the App on a Galaxy S5

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1 comment

  • Danielle Morley

    Hi Karen, I have escalated this as a ticket to our support team, who will be best able to assist you.

    The "Last login date" actually only reflects logins to the web portal, not the mobile app.  Keep in mind that a "reconcile" is what pushes submitted forms from the device to the ProntoForms portal.

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