We have an existing form which it appears ProntoForms helped configure; the form needs to output to a pre-formatted Word document, which was set up for us in the past. This document shows as a standard Word document and references a different "Template", which we can not access as admin users (appears this is something on the back end). I have to make an update to that word document and change form fields to reflect.
I followed all of the support articles exactly as stated, and set up a DREL template with an MSWord file type, working through the XML cut and paste and attaching to my form. The form output is in word, and every field that should be filled in (as denoted with the drel requirement "%a[QuestionLabel], but not a single one works. The only form field that will output to my template is a date field, which calls on "%d" for the entry. Nothing else on the form works at all. Anyone experience these issues? Support just wants to email me links to articles i'm already following rather than jump in and fix it.