0

Support for .HEIC and .HEIF Images

iOS 11: HEVC, HEIF, new video and photo formats are becoming more and more popular among iOS users.

The option is located in the camera menu with the title "High Efficiency". The nature of the title isn't self explanatory, however it is something users may select with out knowing what it does.

When this option is turned on and pictures are taken with our camera question type, the files do arrive to our servers but they cannot be processed.

We have also received a few requests asking when will this feature be available. Is there plans to integrate this in Prontoforms sometime soon?

Thanks, 

2 comments

  • 0
    Avatar
    Danielle Morley

    Hi Oscar,

    Thanks for submitting this request.    We are looking into the support that our document generation tool has for these file types.

     

  • 0
    Avatar
    Danielle Morley

    Hi Oscar,

    We believe that it's not acceptable for these images to be causing an error, so we are looking into how we can resolve this issue. 

Please sign in to leave a comment.