Provide a short description of the problem (e.g. the error message)
Reference the following Technical Support Handbook link for information on what to include when submitting a request: http://www.prontoforms.com/res/downloads/support/ProntoForms-Support-Handbook.pdf (see "1.2 Define the problem and gather background information")
Reference the following Technical Support Handbook link for severity level definitions: http://www.prontoforms.com/res/downloads/support/ProntoForms-Support-Handbook.pdf (see "1.4 Determine the severity level")
