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  1. ProntoForms Help & Support
  2. Use the Mobile App
  3. Troubleshoot the ProntoForms Mobile App

Troubleshoot the ProntoForms Mobile App

  • What are some alternatives to using the Ditto feature?
  • How to delete or cancel a 'Send for Edit' request
  • Index page showing on Tab or iPad
  • My device is showing I have reached the 20MB limit on my submission
  • How to create a screen recording for troubleshooting purposes
  • Troubleshooting: Lagging in the app
  • Error message“ Unable to Connect to Server” or “ Check Server Settings”
  • How-To: Send Draft Form Submissions to Support
  • How-To: Send Logs to Support
  • FAQ: Outbox/Sent Folder Missing
  • Form Updates or Dispatches are Delayed in Application
  • Authentication Failed. Your session token has expired or is no longer active.
  • Troubleshooting map/location issues in the app
  • General troubleshooting steps for app crash
  • Troubleshooting: "Items not downloaded" error message
  • Unable to Reconcile or Send Data Records: Error Code: Request Time Too Skewed
  • FAQ: Dropdown Question Not Populating on Form
  • Error: HTTP 404 not found with WebDav Data Destinations
  • Error: Device Limit Exceeded
  • Error: No Form Definitions Downloaded
  • Error: Authentication Failed
  • Error: Trial Expired
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